Effective Date: May 2026

1. Who We Are

Sibyl is operated by Sibyl Care B.V., a company registered in the Netherlands (Bergweg 265a, 3037EM Rotterdam).

Contact: support@sibyl.care

2. Who Can Use Sibyl

• You must be 18 years or older to use Sibyl.

• By using the App, you confirm that you meet this requirement.

3. What Sibyl Is (and Is Not)

Sibyl is designed to offer:

• Emotional support and reflective prompts

• Guided journaling tools

• Clinically reviewed informational content related to pregnancy loss and reproductive health

• Support across the full experience: acute loss, medical management, return to work, and pregnancy after loss

Sibyl is not a medical, psychological, or therapeutic service. It does not provide diagnosis, treatment, or professional advice. You should not rely on Sibyl for medical, mental health, or emergency decisions.

4. Use of Artificial Intelligence

Sibyl uses artificial intelligence (AI) to generate responses and personalised prompts. Sibyl's AI is powered by Anthropic's Claude.

• You are interacting with an AI system, not a human

• AI responses may be imperfect or incomplete

• AI content is supportive and informational only

Anthropic will not use your conversations with Sibyl to train or improve AI models. This is contractually binding in our agreement with Anthropic.

5. Your Safety and Responsibility

You are responsible for how you use the App and how you interpret and act on information provided by Sibyl.

If you have medical or mental health concerns, please seek help from a qualified professional.

If you feel unsafe or in crisis, contact local emergency services or a crisis support line immediately.

If you express thoughts of self-harm or suicidal ideation within the App, you will not be able to continue the conversation. Sibyl will direct you to relevant local crisis resources. This is a deliberate safety feature, not an error.

6. Accounts and Security

If you create an account:

• Keep your login details secure

• You are responsible for activity under your account

Contact us immediately at support@sibyl.care if you believe your account has been compromised.

7. Acceptable Use

You agree not to:

• Use the App for unlawful purposes

• Attempt to misuse, disrupt, or reverse-engineer the App

• Use Sibyl in a way that could harm others or the system

8. App Availability and Changes

Sibyl is a growing product. We are continuously improving the experience, which means:

• Features may be updated, added, or changed over time

• The App may occasionally contain bugs or be temporarily unavailable

• We may update or discontinue parts of the App at any time

We will always try to give notice of significant changes where possible.

9. Intellectual Property

All rights to the App, including content, software, and branding, belong to Sibyl Care B.V. or its licensors.

You keep full ownership of the personal content you submit, such as your journal entries. We will never use your personal content for any purpose beyond delivering the service to you.

10. Privacy and Data Deletion

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your data. By using Sibyl, you agree to that policy.

You can request deletion of all your personal data at any time by emailing support@sibyl.care. We will process your request within 30 days. We make this option easy to find and remind you of it regularly within the App.

11. Limitation of Liability

To the extent permitted by law:

• Sibyl is provided "as is"

• We do not guarantee that the App will be error-free or always available

• We are not responsible for outcomes resulting from your use of the App

Nothing in these Terms limits rights you may have under applicable consumer protection laws.

12. Ending Your Use

You may stop using Sibyl at any time. If you would like to delete your account and all associated data, contact support@sibyl.care.

We may suspend or terminate access if:

• These Terms are violated

• Required by law

• Necessary to protect users or the system

13. Changes to These Terms

We may update these Terms from time to time. If changes are significant, we will notify you in the App or by email. Continued use of the App means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of the Dutch courts.

15. Contact

Sibyl Care B.V.

Bergweg 265a3037EM RotterdamThe Netherlands

support@sibyl.care

Thank you for trusting Sibyl.